At UJI, customer satisfaction is extremely important to us. Due to the nature of food & beverage products, we do not accept returns, but we do provide replacements in specific situations.

1. No Return Policy

Once a product is delivered, it cannot be returned due to hygiene and safety reasons.

2. Replacement Conditions

We offer replacements only if:
  • The product is damaged during delivery
  • You received the wrong product
  • The product is expired or leaking upon arrival

3. Replacement Window

You must notify us within 48 hours of delivery with photo/video proof.

4. Process for Replacement

To request a replacement:
  • Email or WhatsApp us with your order ID
  • Attach clear images/videos of the issue
  • We will verify and send a replacement at no extra cost

5. No Replacement For:

  • Opened or consumed products
  • Damage caused after delivery
  • Change of mind or taste preference