At UJI, we work hard to process and ship orders as quickly as possible. To ensure a smooth shopping experience, please review our cancellation policy below.

1. Order Cancellation Before Dispatch

You may cancel your order within 2 hours of placing it, provided it has not been processed or shipped.
To request cancellation:
  • Contact us via [email] or [phone/WhatsApp]
  • Share your Order ID
If the order has not yet been shipped, we will cancel it and process a refund if applicable.

2. Cancellation After Dispatch

Once an order has been shipped, it cannot be cancelled, as our beverages are perishable and time-sensitive.

3. Auto-Cancellation

our order may be automatically cancelled if:
  • Payment is not confirmed
  • The address is incomplete or unserviceable
  • The item is out of stock

4. Refunds for Cancelled Orders

If eligible, refunds for cancellations will be processed within 5–7 business days to the original payment method.
For assistance, contact customer support at care@ujifoods.com